Return & Exchange Policy
30-Day Return Window
We offer a 30-day return policy starting from the date your order is delivered. If you’re not fully satisfied with your purchase, you can request a return or exchange within this time frame.
To start the process, please email us within 24-48 hours at support@jacketholic.com and specify whether you’d like a refund or an exchange.
Return Conditions
To ensure your return is processed quickly and smoothly, please make sure:
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The item is unused, with original packaging and tags attached.
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You include your order number, product details, and images (if applicable).
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Items without tags or that don’t meet return standards will not be refunded.
Faulty or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered:
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Email us within 24 hours at support@jacketholic.com.
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Include your order number, clear images, and details of the issue.
If the issue is confirmed to be a manufacturing defect, we will issue a replacement or a full refund.
Order Cancellation
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We accept order cancellations within 24 hours of placing your order for a full refund.
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Cancellations made after 48 hours are subject to a 25% cancellation fee.
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If the order has already shipped, shipping charges will also be deducted from the refund.
Size Issues
We recommend checking our size chart before placing an order.
If the product doesn’t fit, contact us at support@jacketholic.com. We’ll assist you with a return or exchange, subject to stock availability.
Contact Us
Address: 3513 LAKE AVE APT 402, WILMETTE IL 60091. United States
Email: support@jacketholic.com`
Phone: +1 (936) 283–5272